- Help Centre
- SAMSUNG - INTERNAL - Technical Support
- Work Order Process
-
SAMSUNG - Technical Support
-
SAMSUNG - Online Video
-
SAMSUNG - INTERNAL - Technical Support
- Support Team Call Flow
- Door Lock SHP-A30
- Door Lock - SHP-DP609
- Door Lock - SHP-DR708
- Door Lock - SHP-DP728
- Door Lock - SHP-DP727
- Door Lock - SHS-P718
- Door Lock - SHS-P717
- Door Lock - SHP-DH538
- Door Lock - SHP-DH537
- Door Lock - SHS-3321
- Door Lock - SHP-DS510
- Door Lock - SHP-DS705 (SHS-D607)
- Door Lock - SHS-H505
- Door Lock - SHS-H705
- Door Lock SHS-7020
- Door Lock - KL-100B & KL-100S (Keyless key)
- General Miscellaneous
- Accessory/ Lock Parts
- CCTV
- HubSpot
- Work Order Process
-
INTERNAL - Logistics
-
INTERNAL - Documents
-
INTERNAL - Product and Merchandising Manager - SOP
→ Distance check before sending the work order
Customer with the urgent problem and locksmith service is required,
- Please get the customer address
- Check the distance from CBD with Google maps
- NSW : from Sydney
- VIC : from Melbourne
- QLD : from Brisbane
- WA : from Perth
- ACT : from Canberra
- If the distance is more than 40km and more than 1-hour one-way driving is required, please ask Toto first before sending out the work order.
The distance surcharge is very expensive, so our locksmith would consider accepting your work order without telling you that you made the mistake.
Please make sure of this distance all the time.