Door Lock - SHS-H505
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      →Troubleshooting 5- Internal handle does not unlock the deadbolt

      There is 1 possible scenario as to why the internal handle does not allow the user to unlock the deadbolt:

      1. The handle shaft is disengaged from the mortise
        • Handle shaft pin was not inserted into the handle shaft hole, as shown in picture below
        • Insertion of the handle shaft pin into the handle shaft hole prevents the handle shaft from moving and disengaging with the mortise