→ Return Process (Bing Lee,Officeworks, Harvey Norman)

1. Support receives an email from the stores regarding their return request.
2. Support will ask the store the PO number and reason for the return.
3. Once Support has all the information, forward the email to Avin and transfer the ticket to Refund Pipeline under Awaiting Pick-up.
4. Avin will create a credit note and will attach to the ticket notes.
5. Support will provide the RA number to the store and advise to return the item back to our office in St. Kilda
6. Support will Advise Avin once we received the item.
7. Someone from the office will test the item, if it's working, will generate a new Serial number for re-sale and transfer the ticket to Refund Completed.

Note: For now, we will accept the returned items, whether its working or faulty since these stores has a low return request.