→ Troubleshooting 4- Deadbolt Extending rather than retracting and vise versa

The door lock was doing the opposite (deadbolt extended - "Opened" and deadbolt retracted - "Closed"). We weren't able to go the registration mode unless the deadbolt was extended. We tried to set the direction again by following the steps below but it still did not resolve the issue.

I had the customer disassemble the in-body (while deadbolt was retracted), placed the thumb turn in the 12 o'clock position. After that, mounted the in-body body back to the mounting plate. Installed batteries and set the door direction again. Resolved

 

In case the issue is the same, ask the customer to factory reset the lock and set the lock direction again.