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Technical Support

Technical Support

This section contains the guides for installation, set up and other frequently asked technical questions.

SHP-A30

SHP-A30 How to Troubleshoot WiFi Connection

SHP-A30 How to reset to factory settings.

SHP-A30 How to Add a Lock to the App.

SHP-A30 How to connect to Google app

SHP-A30 How to unregister account from smart lock

SHP-A30 Specification

SHP-A30 Smart Integration

Will It Fit My Door?

Samsung Smart Door Lock App - Wi-Fi Version

SHP-A30 How to delete all user fingerprint

SHP-A30 How to delete a user fingerprint

SHP-A30 How to register a user fingerprint

SHP-A30 How to delete a user PIN code

SHP-A30 How to delete all user PIN codes

SHP-A30 How to register a user PIN code

SHP-A30 How to change the master pin code

SHP-A30 Main Specs

SHP-A30 Imp. Caution checklist for installation

SHP-A30 User Guide

SHP-A30 Installation Video

SHP-A30 APP Guide Video

SHP-A30 Configuration Video

SHP-A30 How to DELETE a Lock from the App.

SHP-A30 How to Share User

SHP-A30 How to Share a Temporary PIN Code

SHP-A30 How to Add/Delete a Finger print using App

SHP-A30 How to Control Various A30 Settings

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SHS-3321

SHS-3321 - How to perform a factory reset

SHS-3321 - How to change the volume

SHS-3321 - How to enable/disable auto locking

SHS-3321 - How to change the master PIN code

SHS-3321 - How to register a key tag

Will It Fit My Door?

SHS-3321 Specification

SHS-3321 - Installation Dimensions

SHS-3321 - How to install

SHS-3321 - How to change the door lock direction

SHS-3321 - How to register a user PIN code

SHS-3321 - How to delete a key tag or a user pin code

SHS-3321 - How to enable/disable random security mode

SHS-3321 - How to enable/disable double authentication mode

SHS-3321 -Out of Home Function

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SHP-DS705 / (SHS-D607)

SHP-DS705 (SHS-D607) Installation Dimensions

SHP-DS705 - How to change the master PIN code

SHP-DS705 - How to perform a factory reset

SHP-DS705 - How to pair to a smart phone

SHP-DS705 - How to register a key tag

SHP-DS705 - How to delete a key tag

SHP-DS705 - How to enable/disable Bluetooth

SHP-DS705 - How to enable/disable automatic locking

SHP-DS705 - How to enable/disable the welcome mode

SHP-DS705 - How to enable/disable the random security mode

SHP-DS705 - How to enable/disable the double authentication mode

SHP-DS705 - How to change the volume

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SHP-DH537

SHP-DH537 Child lock feature

SHP-DH537 - Installation Dimensions

SHP-DH537 - How to change the master PIN code

SHP-DH537 - How to register a user PIN code

SHP-DH537 - How to register a key tag

SHP-DH537 - Wireless module

Will It Fit My Door?

SHP-DH537 Specification

SHP-DH537 - How to change the handle direction

SHP-DH537 - How to delete a user PIN code

SHP-DH537 - How to delete a key tag

SHP-DH537 - How to delete user PIN codes at once

SHP-DH537 - How to delete all key tags at once

SHP-DH537 - How to perform a factory reset

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SHP-DH538

SHP-DH538 - How to perform a factory reset

SHP-DH538 - How to change the master PIN code

SHP-DH538 Installation Dimensions

SHP-DH538 - How to register a user PIN code

SHP-DH538 - How to register a user fingerprint

SHP-DH538 Child lock feature

Will It Fit My Door?

SHP-DH538 Specification

SHP-DH538 - How to change the handle direction

SHP-DH538 - How to delete a user fingerprint

SHP-DH538 - How to delete a user PIN code

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SHS-P717

SHS-P717 - How to factory reset

SHS-P717 - How to change the master PIN code

SHS-P717 Installation Dimensions

SHS-P717 - How to delete a key tag or user PIN code

SHS-P717 - How to register a user PIN code

SHS-P717 - How to register a key tag

Will It Fit My Door?

SHS-P717-Specification

SHS-P717 Features / Installation

SHS-P717 - How to enable/disable the random security mode

SHS-P717 - How to enable/disable the welcome mode

SHS-P717 - How to enable/disable the double authentication mode

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SHS-P718

SHS-P718 - How to perform a factory reset

SHS-P718 - How to register a user fingerprint

SHS-P718 - How to change the master PIN code

SHS-P718 - How to register a key tag

SHS-P718 - How to register a user PIN code

Will It Fit My Door?

SHS-P718 Specification

SHS-P718 Features / Installation

SHS-P718 Installation Dimensions

SHS-P718 - How to delete a user fingerprint

SHS-P718 - How to delete a key tag or user PIN code

SHS-P718 - How to enable/disable the automatic fingerprint latch

SHS-P718 - How to enable/disable the welcome mode

SHS-P718 - How to enable/disable the double authentication mode

SHS-P718 - How to enable/disable the random security mode

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SHP-DR708

SHP-DR708 - How to perform a factory reset

SHP-DR708 Installation Dimensions

SHP-DR708 - How to change the voice guided language

SHP-DR708 - How to enable/disable the smart detection function

DR708 vs DP609

Will It Fit My Door?

Samsung Smart Door Lock App - Wi-Fi Version

SHP-DR708 Specification

SHP-DR708 - How to change the master PIN code

SHP-DR708 - How to register a user fingerprint

SHP-DR708 - How to delete a user fingerprint

SHP-DR708 - How to register a user pin code

SHP-DR708 - How to delete a user PIN code

SHP-DR708 - How to enable/disable the welcome mode

SHP-DR708 - How to enable/disable the random security mode

SHP-DR708 - How to enable/disable the double authentication mode

SHP-DR708 - How to enable/disable the voice guided system

SHP-DR708 - How to enable/disable WiFi

SHP-DR708 - How to Add a Lock to the App.

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SHP-DP609

SHP-DP609 - How to enable/disable WiFi

SHP-DP609 - How to Add a Lock to the App.

SHP-DP609 - How to change the master PIN code

SHP-DP609 - How to register a user fingerprint

SHP-DP609 - How to register a key tag

SHP-DP609 - Child lock feature

Will It Fit My Door?

Samsung Smart Door Lock App - Wi-Fi Version

SHP-DP609 Specification

SHP-DP609 How to unregister account from smart lock

SHP-DP609 - How to delete a user fingerprint

SHP-DP609 - How to register a user PIN code

SHP-DP609 - How to delete a user pin code

SHP-DP609 - How to delete a key tag

SHP-DP609 - How to perform a factory reset

SHP-DP609 - How to enable/disable the welcome mode

SHP-DP609 - How to enable/disable the random security mode

SHP-DP609 - How to enable/disable the double authentication mode

SHP-DP609 - How to enable/disable the voice guided system

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SHP-DS510

Will It Fit My Door?

SHP-DS510 Specification

SHP-DS510 - Installation Dimensions

SHP-DS510 - How to install

SHP-DS510 - How to change the door lock direction

SHP-DS510 - How to change the master PIN code

SHP-DS510 - How to register a user PIN code

SHP-DS510 - How to register a key tag

SHP-DS510 - How to delete a key tag or a user PIN code

SHP-DS510 - How to perform a factory reset

SHP-DS510 - How to change the volume

SHP-DS510 - How to enable/disable the automatic locking

SHP-DS510 - How to enable/disable the random security mode

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SHS-H505

SHS-H505 Installation Dimensions

SHS-H505 - How to change the handle direction

SHS-H505 - How to register a user PIN code

SHS-H505 - How to change the master PIN code

SHS-H505 - How to register a key tag

SHS-H505 - How to delete a key tag or user PIN code

SHS-H505 - How to enable/disable the random security mode

SHS-H505 - How to enable/disable the double authentication mode

SHS-H505 - How to perform a factory reset

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SHS-H705

SHS-H705 - Installation Dimensions

SHS-H705 - How to change the handle direction

SHS-H705 - How to change the master PIN code

SHS-H705 - How to register a user fingerprint

SHS-H705 - How to delete a user fingerprint

SHS-H705 - How to register a user PIN code

SHS-H705 - How to delete a user PIN code

SHS-H705 - How to perform a factory reset

SHS-H705 - How to enable/disable the double authentication mode

SHS-H705 - How to enable/disable the random security mode

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SHP-DP727

SHP-DP727 Installation Dimensions

SHP-DP727 - How to change the master PIN code

SHP-DP727 - How to register a key tag

SHP-DP727 - How to delete a key tag

SHP-DP727 - How to perform a factory reset

SHP-DP727 - How to enable/disable Bluetooth

SHP-DP727 - How to enable/disable the welcome mode

SHP-DP727 - How to enable/disable the random security mode

SHP-DP727 - How to enable/disable the double authentication mode

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SHP-DP728

SHP-DP728 - Installation Dimensions

SHP-DP728 - How to change the master PIN code

SHP-DP728 - How to register a user fingerprint

SHP-DP728 - How to delete a user fingerprint

SHP-DP728 - How to register a key tag

SHP-DP728 - How to delete a key tag

SHP-DP728 - How to perform a factory reset

SHP-DP728 - How to enable/disable the random security mode

SHP-DP728 - How to enable/disable the double authentication mode

SHP-DP728 - How to enable/disable the welcome mode

SHP-DP728 - How to enable/disable Bluetooth

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Spare parts

Retrofit (Strike Plate and Scar Plate)

DDL-P6006S

DDL-P6006S - How to change the administrator PIN code

DDL-P6006S - How to register user PIN code

DDL- P6006S - How to register user PIN code with an address

DDL- P6006S - How to register a one-time PIN code

DDL- P6006S - How to register the administrator RFID card

DDL- P6006S - How to register an administrator RFID card with an address

DDL- P6006S - How to register a user RFID card

DDL- P6006S - How to register user RFID card with an address

DDL- P6006S - How to register a fingerprint

DDL- P6006S - How to register a fingerprint with an address

DDL- P6006S - How to register 3D facial recognition

DDL- P6006S - How to delete PIN code

DDL- P6006S - How to delete ALL user PIN code

DDL- P6006S - How to delete a one-time PIN code

DDL- P6006S - How to delete ALL fingerprints

DDL- P6006S - How to delete a fingerprint with an address

DDL- P6006S - How to delete an administrator RFID card with an address

DDL- P6006S - How to delete an administrator RFID card

DDL- P6006S - How to delete ALL administrator RFID cards

DDL- P6006S - How to delete user RFID card with an address

DDL- P6006S - How to delete user RFID card

DDL- P6006S - How to delete ALL user RFID cards

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DDL- R7000B

DDL- R7000B - How to register PIN code

DDL- R7000B - How to register RFID card

DDL- R7000B - How to register a fingerprint

DDL- R7000B - How to delete RFID card

DDL- R7000B - How to delete ALL Fingerprints

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DDL- SH5000B

DDL- SH5000B - How to change the administrator PIN code

DDL- SH5000B - How to register user PIN code

DDL- SH5000B - How to register user PIN code with an address

DDL- SH5000B - How to register a one-time PIN code

DDL- SH5000B - How to register the administrator RFID card

DDL- SH5000B - How to register an administrator RFID card with an address

DDL- SH5000B - How to register a user RFID card

DDL- SH5000B - How to register user RFID card with an address

DDL- SH5000B - How to register a fingerprint

DDL- SH5000B - How to register a fingerprint with an address

DDL- SH5000B - How to delete PIN code

DDL- SH5000B - How to delete ALL user PIN code

DDL- SH5000B - How to delete a one-time PIN code

DDL- SH5000B - How to delete ALL fingerprints

DDL- SH5000B - How to delete a fingerprint with an address

DDL- SH5000B - How to delete an administrator RFID card with an address

DDL- SH5000B - How to delete an administrator RFID card

DDL- SH5000B - How to delete ALL administrator RFID cards

DDL- SH5000B - How to delete user RFID card with an address

DDL- SH5000B - How to delete user RFID card

DDL- SH5000B - How to delete ALL user RFID cards

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SHP- R80

SHP-R80 Specification

SHP-R80 - How to change the master PIN code

SHP-R80 - How to register a user pin code

SHP-R80 - How to delete a user PIN code

SHP-R80 - How to delete ALL user pin codes

SHP-R80 - How to register a key tag

SHP-R80 - How to delete a key tag

SHP-R80 - How to delete ALL registered key tags

SHP-R80 - How to register a user fingerprint

SHP-R80 - How to delete a user fingerprint

SHP-R80 - How to delete ALL registered fingerprints

SHP-R80- How to perform a factory reset

SHP-R80 - How to enable/disable the welcome mode

SHP-R80 - How to enable/disable the random security mode

SHP-R80 - How to enable/disable the double authentication mode

SHP-R80 - How to activate auto lock time setting function

SHP-R80 - How to enable/disable voice guidance

SHP-R80 - How to enable/disable the smart detection function

SHP-R80 - How to enable/disable Wi-Fi

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